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Shipping & Returns

Shipping

For any questions please contact us by emailing [email protected] or by calling 707-963-0440.

Our third-party shipper will send tracking information once your order ships.  We aim to ship all orders as soon as the wine is available; however, we make every effort to ensure your wine arrives safely and in pristine condition.  Therefore, please know your order may be held for ideal weather and shipping conditions.

A person of 21 years or older must be available to sign for your package. The carrier will attempt to deliver three times, at which point the wines will be returned to ACME, and a $35 return fee along with transit costs will be processed. We will reach out to arrange for the wines to be reshipped or restocked, and shipping fees will be applied. If your wines need to be redirected or require an address correction after the wines have been released, your shipment will incur additional fees.  

Seasonal Shipping

We offer complimentary Summer Hold during the months of May through September, and Cold Hold during the months of December through February. We will contact you directly if you live in a state affected by extreme temperatures to discuss your options.  We cannot be liable for any damage that may occur to the wines shipped during unfavorable weather conditions. 



Returns

You can cancel your order within 30 days of the order being placed.

We cannot accept returns for the following:

  • Wines that do not coincide with personal tastes
  • Wines that have been adversely affected by customer storage
  • Wines that have been otherwise damaged due to any other adverse condition occurring while the wines were in your care.
  • Wines that were sent to the incorrect address due to the customer inputting the wrong address or failing to submit a redirect with our team while the package was en route.

If your wine has been damaged during transit, please contact our team to discuss your options.

If your wine is returned to us due to missed delivery attempts, our team will contact you to discuss your options, including reshipping the package or reshelving the wines if they are in good condition.